FAQ

Issue

We lost the connection to your glasses.

Short Answer

This usually means the Bluetooth link was lost or the Meta Wearables connection (managed by the Meta AI app) did not establish correctly.

How to fix it

• Go to Settings and tap Disconnect my glasses.
• Then tap Connect my glasses and complete the connection again.
• If it still fails, make sure your glasses are charged. Below ~30% battery, connection issues are more likely.
• Verify your streaming URL and stream key are correct - even a small typo can cause failures.
• Try streaming again after completing the steps above.

Issue

You hear: Meta glasses getting hot let them cool

Short Answer

The glasses include built-in temperature safety mechanisms that monitor heat and can limit functionality or require a cooldown once thresholds are reached. The SDK we use from Meta (Facebook) is still in development and can be buggy at times. We’ve handled as many software crashes as possible from their solutions, but we can’t eliminate all of them yet until Meta releases a more stable SDK.

How to fix it

• Turn off your glasses using the physical switch on the left arm.
• Wait about 15 minutes for them to cool down.
• After they’ve cooled down, charge them fully.
• Some users have reported success by turning off / on glasses and reconnecting.
• If that doesn’t help, clear all MetaLensAI app data and then reinstall it.
• If you still experience the issue, the Meta SDK we rely on may not be stable enough for your device or setup yet.
• MetaLensAI cannot directly control or fix issues in the Meta SDK, so after a few attempts it may be best to wait for a more stable SDK release from Meta.
• Avoid making too many attempts in a short period, as it may increase heat and cause further issues with your glasses.
• Streaming and related features are experimental and may not work reliably on all devices and setups.
• Use at your own risk.

Issue

I get “Error opening link” when connecting my glasses.

Short Answer

Make sure Developer Mode is enabled in the Meta AI app, and confirm your glasses are connected in Meta AI.

How to fix it

• Open the Meta AI app and enable Developer Mode.
• Verify the glasses show as connected in the Meta AI app.
• Watch this short tutorial for a guided setup: YouTube Short.

Issue

The stream pauses or disconnects.

Short Answer

Disable battery restrictions for MetaLens AI.

How to fix it

• Go to Settings → Battery → MetaLens AI → Battery Saver → No restriction.
• Watch this video tutorial: YouTube Short.

Issue

The Bluetooth disconnects.

Short Answer

Disable battery restrictions for MetaLens AI.

How to fix it

• Go to Settings → Battery → MetaLens AI → Battery Saver → No restriction.
• Watch this video tutorial: YouTube Short.

Issue

I can’t see the app in the Play Store.

Short Answer

MetaLens AI uses a new Meta SDK that is not publicly released yet, so it is distributed via APK for now.

Issue

"Connection OK" fails in AI Settings.

Short Answer

Verify your OpenAI API key is valid and saved, and that your phone has internet access.

Issue

How to update MetaLens AI?

Short Answer

Open Settings in MetaLens AI, then tap Version in the About section to check for the latest release.

How to fix it

• In the MetaLens AI app, go to Settings.
• Scroll to the About section and tap Version.
• If you are not up to date, tap Open release.
• Download the latest .apk file and install it.
• Watch this short tutorial: YouTube Short.